How can we help?

Contact

Email contact@globalnexpay.com with the account email, the affected workspace or feature, the approximate time of the issue, and a screenshot or request identifier when available.

What to include

For a generation issue, include the selected mode, length profile, language, and platform without including private campaign information. For a media issue, include the provider, search term, page number, and whether the item was an image or video. For a connection issue, include the destination platform and the visible error message, but never include an access token, password, or secret.

Publishing support

Manual exports can be reviewed and published by you on the destination platform. Direct publishing support depends on an official connection, valid credentials, platform permissions, and provider availability. If a platform is marked Coming Soon or Manual, support cannot make it publish automatically.

Response expectations

We aim to acknowledge support requests during the beta. Response time may vary according to severity, provider outages, account verification, and the information supplied. This page will be updated with a status page and service-level information when the paid product is formally launched.

Helpful links

Review the Privacy Policy, Terms of Service, Refund and Cancellation Policy, Acceptable Use Policy, and Media Attribution guidance before using Nexora by GlobalNexPay for client or commercial work.