Refund and Cancellation Policy

1. Current beta status

Nexora is being prepared for a limited beta. Until a paid checkout is explicitly enabled, no subscription payment should be treated as active through this page. A plan page, checkout screen, or invoice will state the applicable price, billing interval, included limits, and cancellation terms before payment.

2. Cancellation

When subscriptions are enabled, you will be able to cancel future renewals through the account billing area or by contacting contact@globalnexpay.com. Cancellation normally stops the next renewal while access continues until the end of the paid period, unless the checkout terms state otherwise.

3. Refund requests

Refund requests should include the account email, invoice or transaction reference, plan name, and a brief explanation. We will review the request against the final plan terms, payment-processor rules, applicable consumer protections, usage during the period, duplicate charges, and service availability. We do not ask you to send a payment-card number by email.

4. Service problems

If a paid feature is unavailable or a billing event appears incorrect, contact support promptly so we can investigate logs, provider status, and the account entitlement. A third-party platform outage or rejection does not automatically mean that a Nexora subscription was mischarged, but we will review the circumstances fairly.

5. Plan changes

Plan limits and prices may change with notice. Any material change will be communicated before it applies to a future renewal where required. Free-plan limits are not a promise of permanent availability or unlimited usage.

6. Placeholder notice

The final Nexora domain, payment processor, legal notices, tax treatment, and jurisdiction-specific language will replace this preparation policy before public paid launch. This page is not a substitute for legal advice.